Lots of coverage yesterday on the new Office of Patient Advocate’s HMO Report Card. Lisa Girion in the Los Angeles Times, Gilbert Chan in the Sacramento Bee, Harrison Shepard in the Los Angeles Daily News, and Victoria Colliver in the San Francisco Chronicle.
My colleague Beth Abbott here at Health Access is quoted, indicating our concern about the ratings which show average or below average level performance in many key measures.
While report cards are important to provide consumers with comparative information, it seems we have not reached the point of competition based on quality. Why does the report card show so little improvement since last year or earlier? Why are there no top-rated health plans or medical groups? We think considerable work has to be done as a follow through to this information to ensure the consumers receive the highest quality health care in CA.