Improving Consumer Assistance

Consumer assistance services are critical for resolving complaints and tackling systemic problems

The health care system can be complex and confusing and Californians need help in accessing coverage and care. As more Californians enroll in affordable coverage, we need to increase capacity and resources dedicated to consumer assistance.  Whether they have Medi-Cal, Covered California, Medicare, or private insurance, consumers need help when they face barriers to care and coverage, like confusion over benefits to insurance company denials.

Health Access is working to make consumer assistance hotlines more responsive through administrative advocacy and policy development at the legislature.

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Health Access Analysis & Advocacy