Improving Consumer Assistance
Consumer assistance services are critical for resolving complaints and tackling systemic problems
The health care system can be complex and confusing and Californians need help in accessing coverage and care. As more Californians enroll in affordable coverage, we need to increase capacity and resources dedicated to consumer assistance. Whether they have Medi-Cal, Covered California, Medicare, or private insurance, consumers need help when they face barriers to care and coverage, like confusion over benefits to insurance company denials.
Health Access is working to make consumer assistance hotlines more responsive through administrative advocacy and policy development at the legislature.
Health Access Analysis & Advocacy
- SB 1135 (Monning) Consumers Deserve to Know Rights: Where to Complain, Timely Access, and Language Access fact sheet (March 2016)
- Blog post: Q & A with the CA Office of the Patient Advocate-2015-16 Report Card Release (October 2015)
- Blog post: Health Reform 2.0: New Efforts on Value-Based Health Care (July 2015)
- Blog post: Office of Patient Advocate Releases 2014-15 Report Cards (October 2014)
- PuttingAlltheIngredientsTogether: A Recipe for Getting Ready for Health Reform, Based on Results from a Consumer Assessment Survey of California State Health Agencies (May 2012)
- Consumer Assistance Funds for Community-Based Organizations (February 2011)